مقاله انگلیسی رایگان در مورد سفارشی کردن خدمات حرفه ای بنگاه به بنگاه (B2B) – الزویر

elsevier

 

مشخصات مقاله
انتشار مقاله سال ۲۰۱۷
تعداد صفحات مقاله انگلیسی  ۹ صفحه
هزینه دانلود مقاله انگلیسی رایگان میباشد.
منتشر شده در نشریه الزویر
نوع مقاله ISI
عنوان انگلیسی مقاله Customizing business-to-business (B2B) professional services: The role of intellectual capital and internal
ترجمه عنوان مقاله سفارشی کردن خدمات حرفه ای بنگاه به بنگاه (B2B): نقش سرمایه فکری و داخلی
فرمت مقاله انگلیسی  PDF
رشته های مرتبط مدیریت
گرایش های مرتبط بازاریابی
مجله مجله پژوهش کسب و کار – Journal of Business Research
دانشگاه Cleveland State University – Department of Marketing – Monte Ahuja College of Business – United States
کلمات کلیدی سفارشی سازی، خدمات حرفه ای بنگاه به بنگاه (B2B)، سرمایه فکری، سرمایه اجتماعی داخلی
کد محصول E5699
وضعیت ترجمه مقاله  ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید.
دانلود رایگان مقاله دانلود رایگان مقاله انگلیسی
سفارش ترجمه این مقاله سفارش ترجمه این مقاله

 

بخشی از متن مقاله:
۱٫ Introduction

Business-to-business (B2B) professional services are growing rapidly (La, Patterson, & Styles, 2009). Despite its growth, research on B2B professional services is limited. Extant research suggests that B2B professional services are characterized by complexity (de Brentani & Ragot, 1996), knowledge intensity (Wang & Ma, 2014), and the importance of specialized skills and knowledge (La et al., 2009), which has contributed to customization becoming central to value creation and a major concern of CEOs (BizEd, 2016; Chan, Yim, & Lam, 2010). Customized professional services (1) are highly tailored for one, specific customer, (2) involve many creative options, (3) address numerous individualized customer requirements, and (4) are produced in highly context-specific, environments (Burke, Rangaswamy, Wind, & Eliashberg, 1990). Many marketing research firms–the context of our study–have long produced customized marketing research offerings that are tailored to the specific knowledge needs of individual clients (Malhotra, 1996). However, no research specifically focuses on the customization of B2B professional services. Customizing B2B professional services involves braiding together many tasks that (1) are knowledge intensive, (2) require the coordinated efforts of individuals with specialized knowledge and skills, (3) are systemic (elements of the offerings depend on each other for development and performance), and (4) have emergent properties during development (unpredictable and unexpected events and interactions often occur). When B2B professional services firms produce high quality, customized offerings, such offerings can significantly impact the overall effectiveness and/or efficiency of the firms’ customers. Consider, for example, marketing research firms. The client of a research firm may successfully develop, launch, and execute a marketing strategy when it is based on a well-done, customized, estimation study of a new product’s market potential. In contrast, the client’s marketing strategy may fail when it is based on a poorly-done study. Therefore, marketing research firms that are more effective in customizing market offerings to clients’ specific needs may have marketplace positions of competitive advantage (Hunt, 2000; Hunt, Morgan, & Morgan, 1995.) Most customization research focuses on the mass customization of B2C offerings (e.g., Gilmore & Pine, 1997; Liechty, Ramaswamy, & Cohen, 2001; Wind & Rangaswamy, 2001).

ارسال دیدگاه

نشانی ایمیل شما منتشر نخواهد شد. بخش‌های موردنیاز علامت‌گذاری شده‌اند *