۱- Introduction

۲- Literature review

۳- Conceptual framework and hypotheses development

۴- Methodology

۵- Results

۶- Discussions

۷- Conclusions

References

Abstract

In recent times, waste management has engaged the attention of governments, policy makers, and academics as it has ramifications for the health and well-being of citizens, the environment, and the economy. In this regard, waste management firms and policy makers are employing strategic approaches to waste management efforts by empowering relations among various stakeholders to innovate. Thus, customer and stakeholder value co-creation is one such strategic approach waste management firms can adopt to create value and to brand. Previous studies of co-creation in waste management are largely broad in perspective. The purpose of this study is, therefore, to assess the relationship among customer operant resources, online value co-creation and digital branding through electronic word-of-mouth in the Ghanaian waste collection industry. Using the positivist research paradigm approach, a structured questionnaire was used to collect data from customers through social media platforms. Hierarchical multiple regression was used to test the hypotheses. The relationships among customer operant resources, co-creation and electronic word-of-mouth were all significant. Customer value co-creation positively mediates between customer operant resources and electronic word-of-mouth. Firm web-based platforms also positively moderate the effects of customer operant resources on customer online value co-creation. The results of the study can guide management of the firms to design appropriate strategic and educational programs for the customers. This study has advanced knowledge on the importance of customer operant resources in waste management value co-creation by demonstrating the degree of impact of each of these customer resources.

Introduction

In recent times, internet-based platforms have become sources of rich knowledge and skills from consumers, and for that reason firms are tapping into these resources to create value for the market. Thus, customer online value co-creation is one strategy organizations are using to create value and to brand, particularly, in the area of product advocacy. Waste management has engaged the attention of governments, policy makers, and academics much more recently as it has ramifications for the health and well-being of citizens and the environment, and subsequently on the economy. In this regard, waste management firms and policy makers should view waste management efforts as a strategic decision and not as a tactical decision (Esmaeilian et al., 2018).Therefore, the strategic planning for waste management must focus on increasing productivity through empowering relations among various stakeholders (Esmaeilian et al., 2018; Fuldauer et al., 2019). According to literature, this approach improves waste management efficiency and lower cost of operation (Lu and Sidortsov, 2019). Africa is experiencing rapid urbanization, with high urban population growth rates.