مقاله انگلیسی رایگان در مورد سنجش کیفیت خواب مسافران کاری و رضایت از هتل ها – امرالد 2018

Sleep quality has been identified as an essential characteristic that travelers look for when perusing online hotel reviews to find the perfect hotel (Beyer and Melendez, 2015). To that end, several high-end hotels have started working with sleep consultants and hotel designers to create a better environment to enhance travelers’ sleep experience (Beyer and Melendez, 2015; Prunty, 2015). For instance, JW Marriott launched the “Nightly Refresh Program” in 2013 to feature sensory relaxation, such as a mixture of aromatic and detoxifying essential oils in bathroom amenities, a late-night snack, and herbal tea that help travelers recover from stress (The Luxury Travel Magazine, 2013). Similarly, Westin Hotels and Resorts’ (n.d.) “Well-Being Movement” has focused on its “Sleep Well program” by offering high quality mattresses and bedding. A restful night’s sleep not only gives travelers’ repose to recover their physical and psychological condition, but also promotes a healthy lifestyle for travelers. Hotels can build their reputation and obtain customers’ loyalty by enhancing customers’ experience and satisfaction of sleep quality (Hotelzone, 2015). Therefore, hotels are seeking solutions that may help hotel guests rejuvenate while traveling. Business travelers are one of the most important market segments in the hospitality industry (McCleary et al., 1994; Callan and Kyndt, 2001). Global business travel expenditure was $1.2 trillion in 2015 and is expected to show continuous 5 percent growth until 2021 (BusinessWire, 2017; Deloitte, 2016). Business travelers stay in hotels to rest, refresh, and prepare themselves for the next day of business or the next destination. Because a business trip can often be an exhausting journey, it is important for business travelers to find comfortable accommodation and welcoming hospitality services while away from home. However, a hotel room is not always a comfort zone for travelers. Hotel guests may experience uncomfortable beds, poor quality pillows, a loud air conditioner, and noise from the hallway (Valtonen and Veijola, 2011). These issues may affect the hotel guests’ sleep quality, which, in turn, may influence their overall experience in the hotel and ultimately their work productivity. Providing an environment for travelers to rest peacefully is an essential function of hotels. However, limited research scrutinizes business travelers’ experience in terms of sleep quality while staying in hotels (Pallesen et al., 2016). Given the importance of the business travel market, it is important to understand business travelers’ sleep quality at hotels and how hotel attributes influence their experience. The purpose of this study was to measure business travelers’ sleep quality and overall satisfaction in hotels. Although previous studies of business travel focused on travelers’ preferences regarding hotel attributes, the questions of how hotel attributes and hotel star levels would impact travelers’ sleep quality had not been investigated. Thus, this study addresses the following questions: what hotel attributes are related to business travelers’ sleep quality in hotels; which business travelers’ demographic characteristics, such as the frequency of business travel, personal sleep assessment, and age, influence their sleep quality in hotels; and is there a significant difference in factors that influence business travelers’ overall sleep satisfaction in upscale hotels (4 + stars) vs mid-scale hotels (2.5-3.5 stars)?