مقاله انگلیسی رایگان در مورد بررسی سرمایه روانشناختی خدمه پرواز

مقاله انگلیسی رایگان در مورد بررسی سرمایه روانشناختی خدمه پرواز

 

مشخصات مقاله
عنوان مقاله   An empirical investigation of psychological capital among flight attendants
ترجمه عنوان مقاله  تحقیقات تجربی از سرمایه روانشناختی خدمه پرواز
فرمت مقاله  PDF
نوع مقاله  ISI
نوع نگارش مقاله مقاله پژوهشی (Research article)
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سال انتشار

مقاله سال ۲۰۱۶

تعداد صفحات مقاله  ۱۰ صفحه
رشته های مرتبط  علوم فنون هوایی
مجله  مجله مدیریت حمل و نقل هوایی – Journal of Air Transport Management
دانشگاه  دانشکده گردشگری، دانشگاه مدیترانه شرقی،  ترکیه
کلمات کلیدی  ایران، رضایت از زندگی، سرمایه روانشناسی، رهبری خدمتکار، عملکرد بازیابی خدمات، مشارکت در کار
کد محصول  E4117
نشریه  نشریه الزویر
لینک مقاله در سایت مرجع  لینک این مقاله در سایت الزویر (ساینس دایرکت) Sciencedirect – Elsevier
وضعیت ترجمه مقاله  ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید.
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بخشی از متن مقاله:
۱٫ Introduction

One of the key challenges facing airline companies in today’s competitive market environment is the management and retention of flight attendants. Flight attendants are expected to perform effectively and contribute to the delivery of a consistent brand promise (Hvass and Torfadottir, 2014; Yeh, 2014  ). Flight attendants working for leading companies such as Southwest Airlines and Singapore Airlines play an important role in the delivery of such brand promise (Erkmen and Hancer, 2015). Therefore, airline companies should create a resourceful environment where they can acquire and retain talented flight attendants who are engaged in their work and display positive attitudinal and behavioral outcomes.

As an emerging personality variable or a personal resource, PsyCap refers to “an individual’s positive psychological state of development and is characterized by: (1) having confidence (selfefficacy) to take on and put in the necessary effort to succeed at challenging tasks; (2) making a positive attribution (optimism) about succeeding now and in the future; (3) persevering towards goals and, when necessary, redirecting paths to goals (hope) in order to succeed; and (4) when beset by problems and adversity, sustaining and bouncing back and even beyond (resiliency) to attain success” (Luthans et al., 2007, p. 3). In a supportive work environment where there is servant leadership, management encourages, motivates, and enables its frontline employees to accomplish organizational objectives (Ashill et al., 2008; Koyuncu et al., 2014). Servant leadership which “… focuses on developing employees to their fullest potential in the areas of task effectiveness, community stewardship, self-motivation, and future leadership capabilities …” (Liden et al., 2008, p. 162) can boost personal resources such as PsyCap resulting in WE. WE refers to “a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication, and absorption” (Schaufeli et al., 2002, p. 74). Employees who are vigorous, dedicated, and absorbed can exhibit desirable outcomes such as job satisfaction and in-role and extrarole performances (e.g., Bakker and Demerouti, 2008; Karatepe, 2014).

۱٫ Purpose and contribution to existing knowledge With the preceding in mind, the purpose of our study is to propose and test a research model that investigates PsyCap among flight attendants. Specifically, the model tests: (1) the mediating role of PsyCap in the association between servant leadership and WE and (2) WE as a mediator of the impact of PsyCap on servicerecovery performance and life satisfaction.

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