۱- Introduction

۲- Literature review

۳- Methodology

۴- Results

۵- Discussion and implications

۶- Limitations and future research

References

Abstract

The subject of human resource management in hotels’ environmentally friendly management remains relatively underexplored. This study examines how to improve employees’ eco-friendly behavior and hotels’ environmental performance through green human resource management. The findings show that green human resource management enhances employees’ organizational commitment, their eco-friendly behavior, and hotels’ environmental performance. This study suggests that hotel top management and HR managers should establish green human resource management policies.

Introduction

The preservation of the natural environment (hereafter, “environment”) has been an important issue for the last few decades. Nearly every industry has embraced environmental protection practices. Most manufacturing companies have aimed to eliminate waste created during the production and disposal of their products and, therefore, have improved corporate performance (Melnyk et al., 2003). In terms of service industries such as hotels, their green efforts include reducing waste, conserving energy and water in their operations, and educating customers and employees (Bohdanowicz et al., 2011; Rahman et al., 2012). For example, to protect the environment, Hilton established operational goals and policies and eco-friendly programs and developed reporting tools to monitor its progress. As a result, Hilton Worldwide reduced its overall water consumption by 14.1% and energy usage by 14.5% from the period of 2009–۲۰۱۴٫ Marriott International, another large hotel chain, has promoted preservation initiatives to help conserve the environment. Most of previous environmental management research has examined hotel firms’ environmental management practices (e.g., energy saving and water preservation) (Hsiao et al., 2014; Molina-Azorín et al., 2015). For example, Hsiao et al. (2014) established environmental management attributes for the hotel industry to use to audit green hotels. In addition, studies have approached environmental research in the hotel industry from two distinct aspects: the consumer and the employee. However, most of the studies have concentrated mainly on green marketing, the consumer perspective (Kim and Choi, 2013). For instance, Manaktola and Jauhari (2007) explored consumer attitudes and behaviors concerning hotels’ environmentally friendly practices.