مقاله انگلیسی رایگان در مورد اثرات سیستم های ERP بر سازمان های بخش دولتی (الزویر)

Public sector organizations (PSOs) have a unique culture and they are encountering on a numerous of challenges due to their social responsibilities, complex legislative and higher public expectations1 . In early 1980s, government all over the world began to experiment with various forms of governmental reform. A number of these efforts have tried to apply the basic management concepts in private sectors into the public sectors2 . This type of reform can be coined using the phrase “new public management” (NPM)3 . New public management (NPM) is a reformation of public sector to emulate the practices of the private sector to a significant degree2 . One of the reformation is through Enterprise Resource Planning (ERP) system. The initial use of ERP was to serve the manufacturing company. However, due to the tremendous benefits gained from the utilization of ERP, public sector has taken a big step by implementing this system in their organizations2 . ERP has been used by the government globally due to the efforts to use information and communications technologies (ICT) to enhance the services to citizens, to have a smoother workflow, and to provide a better governance and transparency4 . According to Davenport5 , among the reasons for government to adopt ERP systems is because it helps in reshaping government organizations as they promise to solve the challenges posed by portfolios of supposedly disconnected and uncoordinated applications. Furthermore, these integrated enterprise computing systems provide seamless integration of all the information flowing through an organization.