مقاله انگلیسی رایگان در مورد مدلسازی واکنش های مشتری به ازدحام در مراکز خدماتی رقابتی – Scientific Research 2010

مقاله انگلیسی رایگان در مورد مدلسازی واکنش های مشتری به ازدحام در مراکز خدماتی رقابتی – Scientific Research 2010

 

مشخصات مقاله
ترجمه عنوان مقاله مدلسازی واکنش های مشتری به ازدحام در مراکز خدماتی رقابتی
عنوان انگلیسی مقاله Modeling Customer Reactions to Congestion in Competitive Service Facilities
انتشار  مقاله سال ۲۰۱۰
تعداد صفحات مقاله انگلیسی  ۱۲ صفحه
هزینه  دانلود مقاله انگلیسی رایگان میباشد.
پایگاه داده  نشریه Scientific Research
نوع نگارش مقاله مقاله پژوهشی (Research article)
مقاله بیس این مقاله بیس نمیباشد
فرمت مقاله انگلیسی  PDF
رشته های مرتبط  مدیریت
گرایش های مرتبط مدیریت کسب و کار MBA –  بازاریابی – مدیریت استراتژیک
نوع ارائه مقاله
ژورنال
مجله / کنفرانس  Journal of Service Science and Management
دانشگاه Department of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran.
کلمات کلیدی مدل‌های برنامه‌ریزی رقابتی، رفتار انتخابی خریداران، ازدحام، زمان انتظار
کلمات کلیدی انگلیسی  Competitive Planning Models, Customers’ Choice Behavior, Congestion, Waiting Time
شناسه دیجیتال – doi https://doi.org/10.4236/jssm.2010.32024
کد محصول E11684
وضعیت ترجمه مقاله  ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید.
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Introduction

A large part of planning problems which ask for firms’ location and pricing decisions occurs in a situation in which there exist other facilities providing the same or homogonous service or product. In the relevant models, planner aims to devise the better alternatives for a firm competing for customers’ purchasing power with other firms. For example, the problem of locating shop centers, banks, ATMs, super-markets and restaurants could be modeled using this paradigm [1]. This problem known as competitive facility location model maximizes market share, revenue or profit.

Prior to coming to a decision using the model, it is re-quired to determine how customers behave or how they decide to choose a facility and furthermore what is their expected expenditure.

There are two main categories on retail facilities choi- ce models: descriptive-determinist approach and explica-tive-stochastic approach. Descriptive approaches are based on observation. They rely on unreal assumptions such as customers choose the closest facility. Most classic location problems such as p-median [2] and MCLP [3] are often formulated based on this assumption. Hotelling [4] was the first on study-ing a competitive location planning model using a de-scriptive approach. MAXCAP [5] is a well known com-petitive location problem based on this approach.

Cus-tomers’ purchasing power is distributed among different facilities according to a deterministic or zero-one ap-proach which is called also full capture [6]. In this case, the whole demand of a customer is captured by a facility which is the best for him/her according to a utility func-tion. Conventionally, the utility function is defined based on only distance or travelling time. This is true when differences between facilities are negligible, or in areas where shopping opportunities are few and transportation is difficult [7]. In many cases however, facilities are mul-tiform, i.e., they do differ in other aspects than the mere site where they are located, and customers will take these differences into account in the way they feel attracted to them [8].

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