مقاله انگلیسی رایگان در مورد سرریزشدگی رضایت در محیط کار فناوری اطلاعات بر رضایت شغلی – الزویر 2020

1- Introduction

2- Theory and hypotheses

3- Research method

4- Data analysis

5- Discussion

6- Conclusion

References

Abstract

With information technology (IT) increasingly penetrating in workplaces, employee satisfaction with workplace IT becomes an integral part of work and significantly influences work-related outcomes. Scant attention, however, has been paid to whether and how employees’ IT satisfaction plays a role in generating job-related attitudinal changes among employees. Drawing upon satisfaction spillover theory, we developed and empirically tested a model to examine the relationship between individual satisfaction with workplace IT and job satisfaction. Specifically, we introduced two elements of user-task-technology fit—namely, job fit and professional fit—to examine the transition in employees’ satisfaction from the technological domain to overall satisfaction with work. We found that job fit not only mediated but also strengthened the effect of workplace IT satisfaction on job satisfaction, whereas professional fit did not play a moderating role in the relationship between workplace IT satisfaction and job satisfaction. The findings suggest that practitioners should emphasize workplace IT as a crucial ingredient of the work context and improve employee experiences with using IT. More importantly, the fit of IT with employees’ job and professional requirements is critical for this transition in satisfaction.

Introduction

The use of information technology (IT) in the workplace has become an integral part of employees’ daily work routines, and it significantly affects their work outcomes. Companies have extensively implemented IT to empower employees and generate desirable outcomes. As new technologies constantly emerge and alter the ways employees do their work, the experience and perception of using IT continue to be a central issue. Academic studies also demonstrated the critical role of employees’ perceptions of deployed IT in benefiting employees themselves as well as companies (e.g., Hsieh, Sharma, Rai, & Parasuraman, 2013). However, the idea of improving employees’ IT-related experience has not been embraced by all practitioners. One industry survey found that only 9% of respondents were interested in enhancing employees’ IT usage experience (Leonard, 2016). Such inconsistencies in practices suggest a need for further investigation of the implications of employees’ perceptions of using IT in the workplace. IT satisfaction, which reflects the overall affective perception of experience with using IT, has been widely examined in information systems (IS) research (e.g., Petter, DeLone, & McLean, 2008; Vaezi, Mills, Chin, & Zafar, 2016; Hou, 2012; Dwivedi, Kapoor, Williams, & Williams, 2013). Extant studies primarily focus on the effects of IT satisfaction on individual behavioral outcomes, including decision making quality, task productivity, job performance, and job commitment (e.g., Hsieh, Rai, Petter, & Zhang, 2012; Igbaria & Tan, 1997; Rai, Lang, & Welker, 2002; Santos & Sussman, 2000). However, with few exceptions (e.g., Elias, Smith, & Barney, 2012), scant attention has been paid to how employees’ attitudes toward IT influence their job-related attitudes. Directly linking IT satisfaction with behavioral outcomes might obscure possible IT-related cognitive and attitudinal changes in the workplace (Bhattacherjee & Premkumar, 2004), and miss an opportunity to explore the psychological mechanism of IT-enabled transformation. Thus, investigating the effects of IT satisfaction on jobrelated attitudes can complement existing studies on IT effects from a behavioral perspective.