مقاله انگلیسی رایگان در مورد بررسی نقش اعتماد و ابعاد کیفی در استفاده از خدمات بانکداری تلفن همراه – الزویر ۲۰۱۹
مشخصات مقاله | |
ترجمه عنوان مقاله | بررسی نقش اعتماد و ابعاد کیفی در استفاده واقعی از خدمات بانکداری تلفن همراه: یک تحقیق تجربی |
عنوان انگلیسی مقاله | Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation |
انتشار | مقاله سال ۲۰۱۹ |
تعداد صفحات مقاله انگلیسی | ۱۱ صفحه |
هزینه | دانلود مقاله انگلیسی رایگان میباشد. |
پایگاه داده | نشریه الزویر |
نوع نگارش مقاله |
مقاله پژوهشی (Research Article) |
مقاله بیس | این مقاله بیس میباشد |
نمایه (index) | Scopus – Master Journal List – JCR |
نوع مقاله | ISI |
فرمت مقاله انگلیسی | |
ایمپکت فاکتور(IF) |
۷٫۳۳۸ در سال ۲۰۱۸ |
شاخص H_index | ۹۱ در سال ۲۰۱۹ |
شاخص SJR | ۱٫۷۱۱ در سال ۲۰۱۸ |
شناسه ISSN | ۰۲۶۸-۴۰۱۲ |
شاخص Quartile (چارک) | Q1 در سال ۲۰۱۸ |
مدل مفهومی | دارد |
پرسشنامه | دارد |
متغیر | دارد |
رفرنس | دارد |
رشته های مرتبط | مدیریت |
گرایش های مرتبط | بانکداری، مدیریت فناوری اطلاعات |
نوع ارائه مقاله |
ژورنال |
مجله | مجله بین المللی مدیریت اطلاعات – International Journal of Information Management |
دانشگاه | MIS Area, Indian Institute of Management, Tiruchirappalli, India |
کلمات کلیدی | بانكداری تلفن همراه، M-banking، مدل D & M IS، اعتماد، استفاده واقعي |
کلمات کلیدی انگلیسی | Mobile banking، M-banking، D&M IS model، Trust، Actual usage |
شناسه دیجیتال – doi |
https://doi.org/10.1016/j.ijinfomgt.2018.09.013 |
کد محصول | E10944 |
وضعیت ترجمه مقاله | ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید. |
دانلود رایگان مقاله | دانلود رایگان مقاله انگلیسی |
سفارش ترجمه این مقاله | سفارش ترجمه این مقاله |
فهرست مطالب مقاله: |
Abstract
۱- Introduction ۲- Literature review ۳- Research methodology ۴- Data analysis and results ۵- Discussion and implications for theory and practice ۶- Conclusion References |
بخشی از متن مقاله: |
Abstract Mobile banking (m-banking) has emerged dynamically over the years due to consumers’ increased use of mobile technologies, their ever-growing lifestyle choices and also the several different economic factors. This paper proposes a new research model by extending the DeLone & McLean information systems (D&M IS) success model to understand users’ actual usage of m-banking. The research model was tested and validated using data collected by survey from 227 Omani residents. This study employed a two-staged analytical approach by combining structural equation modeling and neural network analysis. The results divulge that satisfaction and intention to use stand as two important precedents of actual usage, and the satisfaction also mediates the relationship between service quality, information quality and trust with intention to use m-banking and negates with that of system quality. We have provided the theoretical as well as practical implications of the findings. Introduction The recent decade has witnessed one of the most imperative technological breakthroughs in the form of m-banking leading to the rapid public usage of mobile phones for various personal and professional activities apart from regular conventional usage of the device (Alalwan, Dwivedi, Rana, & Williams, 2016; Lee, Harindranath, Oh, & Kim, 2015). Mobile phones have certainly changed the conventional channels of communication between customers and companies. Researchers have widely captured this phenomenon and sensed that the widespread penetration of mobile payment (MP) systems would radically change the methods of purchase and deliver the unique value to both consumers and service providers by offering the first ubiquitous payment solution (De Kerviler, Demoulin, & Zidda, 2016; Mallat, 2007; Slade, Dwivedi, Piercy, & Williams, 2015). The customers would enjoy the fast and convenient services and the service providers will gain customer loyalty with the added advantage of a reduction in the transaction costs (Johnson, Kiser, Washington, & Torres, 2018; Slade, Williams, & Dwivedi, 2013). In this context, a mobile payment via mobile banking is a much-advanced versatile application that includes elements of mobile transactions (Liebana-Cabanillas, Sanchez-Fernandez, & MunozLeiva, 2014) and therefore, mobile banking is seen as one of the most revolutionary mobile technology breakthrough in the banking sector as it enables the customers to independently bring financial transactions through their mobile devices (Alalwan, Dwivedi, & Rana, 2017; Laukkanen, 2016) and these developments unfold lucrative opportunities to merchants and service providers (Iman, 2018). Banks, thereby not only seem to be gearing up to incorporate the mobile banking channels in their logistical structure to provide their customers better service but also enhance their effectiveness and efficacy (Alalwan et al., 2017; Lin, 2013). On the other hand, even though mobile payment alternatives such as mobile banking have been emerging as the favored choice for many years, it remains a niche product. Nonetheless, there has been an increasing popularity for MPs over the years and it took a major leap from the year 2016 onwards (Laukkanen, 2016) as the year 2015–۱۶ saw the maximum innovations by most of the mobile payments players such as Samsung pay, Apple pay, and Android pay (Meola, 2016). |