مقاله انگلیسی رایگان در مورد مبانی پژوهش اندازه گیری عملکرد هتلداری – الزویر 2019

1- Introduction

2- Literature review

3- Methodology

4- Results

5- Conclusions

References

Abstract

Studies related to hospitality performance measurement have expanded and matured, leading to diversity in the themes and topics of papers published on the subject. Though many papers have highlighted the trends, clusters, and topics, the present article is the first known academic study attempting to explore the architectural structure of this research stream. Using a database with 56,163 citations, the authors categorized the empirical evidence into four different time periods and an overall representation. Consequently, this paper adopts a co-citation approach to explore the number of articles published in the field of hotel performance studies. Finally, using the VOSviewer software program, this article identifies the most popular cross-cited journals and authors. The study focuses only on the foundation papers identified using co-citations and network cluster analysis, thereby revealing the architectural structure of this literature stream and contributing to the literature on hotel performance measurement.

Introduction

Performance lies at the heart of strategic management (Bititci et al., 2012) and plays a pivotal role for many approaches and disciplines (Choong, 2014). Given its centrality in the strategy and management field, the concept of performance has changed over time and has been variously defined (Neely, 2005) and differently measured in concrete research projects (Kennerley and Neely, 2002). During the 1980s, increasing dissatisfaction with traditional accounting and financial measures emerged (Chakravarthy, 1986; Venkatraman and Ramanujam, 1986). The need to align the performance measurement systems with the increasing changing environment has also interested the field of hospitality, where problems with measuring firm results created two related research streams: performance measurement and determinants of performance. The first area of inquiry is primarily based on technical disciplines, such as management (Chen and Chang, 2012), accounting (Sainaghi, 2011), finance (Kim and Jang, 2012), and efficiency (Assaf and Agbola, 2014). Studies frequently develop new performance measurement systems, signal the limitations of current performance indicators, or propose new dimensions of results (Brander Brown and McDonnell, 1995; Denton and White, 2000; Harris and Mongiello, 2001; Phillips, 1999; Sainaghi, 2010a; Yilmaz and Bititci, 2006). Determinants of performance is a second area of research. While performance is the central goal of the first research stream and represents the dependent variable, the heart of such studies includes the factors (determinants or antecedents) able to influence firm performance (Atkinson and Brander Brown, 2001; Bergin-Seers and Jago, 2007; Mia and Patiar, 2001; Sainaghi et al., 2013).