Abstract

ERP (enterprise resource planning) systems offer tremendous opportunities to more consistently provide information to organizations in a standardized, centralized, and cost efficient manner. One of the primary objectives for installing ERP is the ability to integrate business processes. After a period of ERP use, key users try to bring improvements in their areas. These improvements are also related with business processes. So, to collect the improvements also to check the systems functions are needed. To prevent ERP system from the containing disconnects in the processes, an audit cycle integrated with on-going reengineering of the business processes is necessary. In this article, we have examined the user request types and the structure of a case company. And developed a model that analysis and ERP request and integrates into a BPR (Business process reengineering) project and check the system’s sustainability depending on an audit cycle.

Introduction

Enterprise Resource Planning (ERP) systems have been considered as essential for gaining and maintaining competitive advantage in the globalized market under ever increasing competition. ERP systems integrate and support all the major processes of a company such as accounting, finance, manufacturing and human resource management, by providing a unified platform of database and business applications (Chang 2006, Shang and Seddon, 2007, Ha and Ahn, 2013). Because of those situations ERP is most popular choices to gain competitive advantage in complex production systems. With this popularity the literature abound of many studies on ERP systems from various approaches. However, despite the practical and academic interests in ERP, many companies still suơer from not being able to gain the expected benefits from it, even initial success of ERP system implementation.