Abstract

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Abstract

Although assessing quality in the health field is a prominent challenge, there is unanimity among managers that it is necessary to select appropriate assessment systems and methods to assist the administration of services and provide decision-making with the least degree of uncertainty possible. Lean, also known as lean philosophy, is a management model that has been used in the area of Health. The management of data, knowledge, and health services must be carefully performed, so that quality care can be offered. at all levels of care. In this way, when implementing Lean strategies in Information Technology, it is necessary to evaluate all its processes within the institution to eliminate waste, structure functions within the applied methodology and measure improvement at all levels of the organization. Thus, the general objective of this article is that of a study that leads to a health information management model based on Lean thinking in the municipality of Ituverava. The highly heterogeneous, and sometimes ambiguous, nature of the medical language and its constant evolution, the high amount of data generated constantly by the automation of processes and the emergence of new technologies constitute the foundation for the inevitable computerization of health to promote the production and management of knowledge. Adopting Lean thinking in health may seem a challenge initially for managers and team members, but as the first results begin to appear, profound and concrete changes are visible for positive transformation for improvements in the quality of the service provided, until the culture can be learned completely in order to have the perfect care.

۱٫ Introduction

Planning, reviewing processes, monitoring performance, and constant improvements within organizations have become fundamental in recent years. The quality systems were created to promote competitiveness, efficiency, effectiveness with high-performance indexes of the institutions, obtaining successful results [1]. The implementation of quality management in health institutions has become a concern for managers responsible for care and which requires the efforts of different stakeholders that involve management, and is currently the main object of several health systems worldwide, with the in order to guarantee satisfactory assistance to the patient to seek continuous improvement of health management processes and procedures, through the implementation of routines in the workplace and changes in the team’s [2]