| مشخصات مقاله | |
| ترجمه عنوان مقاله | بررسی ارائه خدمات مبتنی بر مشتری و مدیریت دولتی با استفاده از هوش مصنوعی: ربات چت |
| عنوان انگلیسی مقاله | A survey on providing customer and public administration based services using AI: chatbot |
| انتشار | مقاله سال ۲۰۲۲ |
| تعداد صفحات مقاله انگلیسی | ۳۲ صفحه |
| هزینه | دانلود مقاله انگلیسی رایگان میباشد. |
| پایگاه داده | نشریه اسپرینگر |
| نوع نگارش مقاله |
مقاله پژوهشی (Research article) |
| مقاله بیس | این مقاله بیس میباشد |
| نمایه (index) | scopus – master journals – JCR |
| نوع مقاله | ISI |
| فرمت مقاله انگلیسی | |
| ایمپکت فاکتور(IF) |
۲٫۷۵۷ در سال ۲۰۲۰ |
| شاخص H_index | ۵۹ در سال ۲۰۲۰ |
| شاخص SJR | ۰٫۳۴۶ در سال ۲۰۲۰ |
| شناسه ISSN | ۱۳۸۰-۷۵۰۱ |
| شاخص Quartile (چارک) | Q2 در سال ۲۰۲۰ |
| فرضیه | ندارد |
| مدل مفهومی | دارد |
| پرسشنامه | ندارد |
| متغیر | ندارد |
| رفرنس | دارد |
| رشته های مرتبط | مهندسی کامپیوتر، مهندسی فناوری اطلاعات، مدیریت |
| گرایش های مرتبط | هوش مصنوعی, فناوری اطلاعات، مدیریت دولتی |
| نوع ارائه مقاله |
ژورنال |
| مجله / کنفرانس | ابزارها و برنامه های چند رسانه ای – Multimedia Tools and Applications |
| دانشگاه | Gujarat Technological University, Ahmedabad, India |
| کلمات کلیدی | چت بات، هوش مصنوعی (AI)، پردازش زبان طبیعی (NLP)، مدیریت دولتی، شبکه عصبی، یادگیری عمیق، درک زبان طبیعی (NLU) |
| کلمات کلیدی انگلیسی | Chatbot, Artifcial Intelligence (AI), Natural Language Processing (NLP), Public administration, Neural network, Deep learning, Natural Language Understanding (NLU) |
| شناسه دیجیتال – doi |
https://doi.org/10.1007/s11042-021-11458-y |
| کد محصول | E16095 |
| وضعیت ترجمه مقاله | ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید. |
| دانلود رایگان مقاله | دانلود رایگان مقاله انگلیسی |
| سفارش ترجمه این مقاله | سفارش ترجمه این مقاله |
| فهرست مطالب مقاله: |
| Abstract Keywords Introduction Conclusion References |
| بخشی از متن مقاله: |
| Abstract A chatbot is emerged as an efective tool to address the user queries in automated, most appropriate and accurate way. Depending upon the complexity of the subject domain, researchers are employing variety of soft-computing techniques to make the chatbot userfriendly. It is observed that chatbots have fooded the globe with wide range of services including ordering foods, suggesting products, advising for insurance policies, providing customer support, giving fnancial assistance, schedule meetings etc. However, public administration based services wherein chatbot intervention infuence the most, is not explored yet. This paper discuses about artifcial intelligence based chatbots including their applications, challenges, architecture and models. It also talks about evolution of chatbots starting from Turing Test and Rule-based chatbots to advanced Artifcial Intelligence based Chatbots (AI-Chatbots). AI-Chatbots are providing much kind of services, which this paper outlines into two main aspects including customer based services and public administration based services. The purpose of this survey is to understand and explore the possibility of customer & public administration services based chatbot. The survey demonstrates that there exist an immense potential in the AI assisted chatbot system for providing customer services and providing better governance in public administration services. Introduction With the proliferation of the powerful hardware and soft-computing techniques, an era of AI based services are emerged in the recent years. AI services have witnessed a new industrial revolution across the globe. Today, AI is becoming part of real life among researchers and innovators due to evolution of technologies in deep learning and big data. Data analysis [7], smart assistance services that collects the information from diferent areas is also commercialized. Chatbot using artifcial intelligence may ease the human life in knowing real-time news or information, suggestions, recommendations, shopping services etc. The categorization of AI to be employed in the chatbots are broadly classifed as follows [79]Weak AI: It is designed and trained for dedicated task and cannot respond beyond its limitations or defned feld, for example Apple SIRI, Chess, College bot, Hospital bot, Telecom bot, Google Assistant etc. • Strong AI: It is intelligent enough to fnd out the solution without human intervention. Strong AI based systems simulate human abilities and are supposed to be familiar with any kind of task for example borrowing ideas from neuroscience and psychology, genetics and language understanding. • Evolutionary AI: Evolutionary AI involves study and design of machines that simulate simple creatures and attempt to evolve ex-Ants, Bees etc. • Super AI: It is hypothetical concept in which machines leads humans and machines can communicate with each other and also with humans. |