مشخصات مقاله | |
ترجمه عنوان مقاله | چارچوب INSPIRE: چگونه مدیران دولتی می توانند با استفاده از تکنیک های رفتاری موافقت با درخواست های نوشته شده را افزایش دهند |
عنوان انگلیسی مقاله | The INSPIRE Framework: How Public Administrators Can Increase Compliance with Written Requests Using Behavioral Techniques |
انتشار | مقاله سال 2018 |
تعداد صفحات مقاله انگلیسی | 11 صفحه |
هزینه | دانلود مقاله انگلیسی رایگان میباشد. |
پایگاه داده | نشریه وایلی |
نوع نگارش مقاله |
دیدگاه (Viewpoint) |
مقاله بیس | این مقاله بیس نمیباشد |
نمایه (index) | JCR – Master Journal List – Scopus |
نوع مقاله | ISI |
فرمت مقاله انگلیسی | |
ایمپکت فاکتور(IF) |
3.206 در سال 2017 |
شاخص H_index | 106 در سال 2019 |
شاخص SJR | 3.023 در سال 2017 |
شناسه ISSN | 1540-6210 |
شاخص Quartile (چارک) | Q1 در سال 2017 |
رشته های مرتبط | مدیریت |
گرایش های مرتبط | مدیریت سازمان های دولتی، مدیریت دولتی |
نوع ارائه مقاله |
ژورنال |
مجله | بررسی مدیریت دولتی – Public Administration Review |
شناسه دیجیتال – doi |
https://doi.org/10.1111/puar.13004 |
کد محصول | E11068 |
وضعیت ترجمه مقاله | ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید. |
دانلود رایگان مقاله | دانلود رایگان مقاله انگلیسی |
سفارش ترجمه این مقاله | سفارش ترجمه این مقاله |
فهرست مطالب مقاله: |
Abstract
The INSPIRE Framework Implementation Intentions Norms Salience Procedural Justice Incentives Reputation and Credibility Ease Discussion Conclusion References |
بخشی از متن مقاله: |
Abstract Public administrators rely on written communications to send information to citizens and stakeholders, and they are among the heaviest users of the postal service. Behavioral science research has identified several techniques that public administrators can use to increase compliance with written requests and, in turn, increase effectiveness. Currently, however, many written communications from government bodies are not written in a manner that utilizes these techniques. It remains an ongoing challenge for public administrators to identify, understand, and use these techniques in the written communications sent by their organizations. This article presents a framework capturing seven prominent techniques in a simple mnemonic—INSPIRE—that is already being used by several government bodies in Australia. It also provides practical examples of how to use each technique and demonstrates that using these techniques could result in large aggregate improvements in effectiveness and socially desirable outcomes of public administrators’ written communications. The INSPIRE Framework The INSPIRE framework is designed to be a practical tool for improving written communications (e.g., letters, emails, notices on websites) in which there is a request to perform a specific behavior. Every letter of the framework represents a technique that can be used in written communications. Each of the techniques in the framework—implementation intentions, norms, salience, procedural justice, incentives, reputation, and ease—has been demonstrated in previous research to increase compliance with written requests to perform a behavior under certain conditions. The framework is summarized in table 1. |