مقاله انگلیسی رایگان در مورد تضمین رضایت – بحث رضایت مشتری – وایلی ۲۰۱۸

wiley

 

مشخصات مقاله
ترجمه عنوان مقاله تضمین رضایت – بررسی بحث رضایت مشتری
عنوان انگلیسی مقاله Satisfaction guaranteed? Forensic consumer satisfaction survey
انتشار مقاله سال ۲۰۱۸
تعداد صفحات مقاله انگلیسی ۸ صفحه
هزینه دانلود مقاله انگلیسی رایگان میباشد.
پایگاه داده نشریه وایلی
مقاله بیس این مقاله بیس نمیباشد
نمایه (index) master journals – JCR – MedLine
نوع مقاله ISI
فرمت مقاله انگلیسی  PDF
ایمپکت فاکتور(IF)
۲٫۰۳۳ در سال ۲۰۱۷
رشته های مرتبط مدیریت
گرایش های مرتبط بازاریابی
نوع ارائه مقاله
ژورنال
مجله / کنفرانس مجله بین المللی پرستاری بهداشت روانی – International Journal of Mental Health Nursing
دانشگاه Mason Clinic Regional Forensic Psychiatry Services – University of Auckland – New Zealand
کلمات کلیدی نگرش پرسنل بهداشتی، مصرف کننده، بستری، رضایت شخصی، معنویت
کلمات کلیدی انگلیسی attitude of health personnel, consumer, hospitalisation, personal satisfaction, spirituality
شناسه دیجیتال – doi
https://doi.org/10.1111/inm.12454
کد محصول E10360
وضعیت ترجمه مقاله  ترجمه آماده این مقاله موجود نمیباشد. میتوانید از طریق دکمه پایین سفارش دهید.
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فهرست مطالب مقاله:
Abstract
INTRODUCTION
METHODS
RESULTS
DISCUSSION
LIMITATIONS
CONCLUSION AND RELEVANCE FOR CLINICAL PRACTICE
References

 

بخشی از متن مقاله:
ABSTRACT

Despite many people being forensically hospitalized worldwide, there is limited research reporting on their views of the care they receive. To describe consumer satisfaction and areas for improvement, we utilized our forensic psychiatric hospital’s consumer survey. Eleven years of surveys, including a total of 541 surveys, were analysed both quantitatively and qualitatively. The majority of the forensic inpatients believed that their views were valued in their care and treatment. Most felt physically and emotionally safe at the hospital and believed that staff knew how to support them in times of distress. The majority felt that their culture and spirituality were respected. However, some areas for improvement were also noted, such as regarding staff attitudes. This consumer survey demonstrated a reasonably high level of satisfaction with forensic inpatient care, over the course of eleven years, despite this population of people being subject to lengthy hospitalisations. Satisfaction surveys of people in forensic inpatient units can be a regular part of forensic care and can help guide improvements in their care.

INTRODUCTION

The concept of satisfaction with mental health services is one that is becoming paramount to providing quality care. As such, performing consumer satisfaction surveys with those receiving mental health care is now a wellestablished practice (Boyer et al. 2009; Bressington et al. 2011; Woodring et al. 2004; Zendjidjian et al. 2015). Similarly, focus on consumers’ perceived quality of care within a forensic setting is gaining traction; however, there is still a relative dearth of research regarding this unique population (Coffey 2006). Health practitioners have a duty to provide good quality care, and patient satisfaction is linked to improved health outcomes and recovery (Boyer et al. 2009; Roche et al. 2014; Svensson & Hansson 1994) for psychiatric patients. Therefore, focussing on improved satisfaction should be essential to the provision of care. Forensic patients have a longer length of stay in inpatient settings compared to those on general mental health inpatient units, which is subsequent to the direction of the court, and takes into account their high and complex needs (Simpson et al. 2006). Therefore, given that forensic patients are often subject to inpatient treatment for many years, their perception of this treatment becomes even more important. Whilst there is some research investigating consumer satisfaction in forensic mental health inpatient units, it is still in its infancy and tends to be crosssectional. The authors of this study, one of whom was the consumer advisor for the service, therefore aimed to investigate the satisfaction with services that forensic consumer populations experienced over a decade, and to explore the differences between those who were inpatient in the acute and rehabilitative streams. The study highlights the role the consumer advisors played in the design, implementation, and development of the survey over time.

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